Highmark Health and Recovery Plan (HARP)

As a Highmark HARP member, you get many benefits with little to no costs or copays.

Extra care for behavioral health needs

HARP is the Highmark Health and Recovery Plan. Medicaid members may receive extra care for behavioral health needs, including mental health illness and substance use treatment services with HARP.

What you receive with Highmark

Your health is important to us. That’s why you receive important care and services like:

 

 A primary care provider (PCP) to help you receive the care you need

 

 Wellness visits and immunizations

 

 Specialty physician services

 

 Substance use treatment

 

 Psychiatric services

 

 Disease management for asthma, diabetes and more

 

 Smoking cessation

 

 Coping, crisis prevention, stress management, and life skills training

 

 Family support training

Who’s eligible?

You may be eligible for HARP through Highmark if you:

 

 Are age 21 or older

 

 Live in Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, or Wyoming County

 

 Are enrolled in Medicaid

 

 Have been diagnosed with serious mental illness or substance use disorder

Extra benefits

Member handbook

 

Your go-to guide for health services

 

Your member handbook tells you how you can get the most from Highmark. You’ll find answers to these items:

 

 Your benefits

 

 Your rights and responsibilities

 

 How to get help after your doctor's office closes

 

 How to choose a primary care provider

 

 Renewing your coverage

 

 How to reach Member Services if you have a question

Member resources

Pharmacy and Prescription drugs

Your HARP prescriptions will be covered by the NYRx Medicaid pharmacy program.  You will need to show your pharmacist either your Medicaid Card or your Highmark ID card. Either card will give the pharmacy your Medicaid Client Identification Number (CIN).

 

Most pharmacies in New York take NYRx. Check health.ny.gov/NYRx to see if your pharmacy does.

 

Most drugs and supplies, including diabetic test strips, are covered by NYRx. Check health.ny.gov/NYRx to see if your drugs and supplies are covered, or if they require approval from your doctor.

 

To contact someone for help about your Medicaid pharmacy benefits, contact the NYRx Medicaid Helpline at: 800-541-2831 (TTY 711). The Helpline hours are Mon-Fri 8AM-8PM, and Sat 9AM-1PM.

LiveHealth Online

 

LiveHealth Online allows you to visit a doctor through live video chat on your computer, tablet or smartphone. It’s an easy way to get care for you or your family at any time, day or night, without leaving your home.

 

As a Highmark member, you can use LiveHealth Online at no cost to you. Sign up today so you can:

  • See a doctor in minutes: Use LiveHealth Online to get help when you have a common health problem like a cold, the flu, fever, pink eye, sore throat, sinus infection and more!
  • Get prescriptions sent to your pharmacy if needed.*
  • Make an appointment with a Spanish speaking doctor: Speak to a doctor in your own language seven days a week through Cuidado Médico on LiveHealth Online. 

 

It’s easy to get started. Sign up for free on the LiveHealth Online website or download the app: Apple Store  Google Play 

 

*Prescription availability is defined by physician judgment.

 

LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Highmark.

Frequently asked questions