If you’re a Medicaid Managed Care member, If you’re a Medicaid Managed Care member living in Erie, Orleans, Niagara, Genesee, Wyoming, Allegany, Cattaraugus, or Chautauqua county, you need to renew your health insurance each year.
Members of Traditional Medicaid Local Departments of Social Services (LDSS)
Check your mail – your renewal may be different this year. The New York State of Local Departments of Social Services will send you a renewal notice with the next steps you need to take to renew coverage. If you have any questions about this notice or have not received the notice, please contact our Member Services at 844-885-1004 (TTY 711).
Members of New York State of Health (NYSOH) Medicaid (Managed Care)
Go online – the New York State of Health will send you a renewal notification to your account before your insurance is due to expire. If you haven’t received your renewal notification before your insurance is due to expire, call Member Services at 844-885-1004 (TTY 711). We can help you complete your renewal application and offer home visits if scheduled in advance.
You can also call New York State of Health (NYSOH), The Official Health Plan Marketplace, at 855-355-5777 (TTY 800-662-1220) or visit www.nystateofhealth.ny.gov to renew.
Tips for successful renewal:
- Don’t wait until the last minute to renew! Renew early.
- If you have any questions during your renewal, call Member Services at 844-885-1004 (TTY 711).
- If you need to send in documents, don’t send original copies of important documents.
- Never ignore a letter from LDSS, even if you recently renewed. Sometimes, LDSS needs more information to make a decision or needs a family to renew before a year has passed.
- If you get a deferral or denial notice, call us right away to avoid losing your benefits.
- NYSOH members: Please make sure you follow up with NYSOH to make sure nothing else is needed from you to complete your renewal.
